{"id":557,"date":"2023-04-28T10:59:20","date_gmt":"2023-04-28T07:59:20","guid":{"rendered":"http:\/\/localhost\/mixtra\/?p=557"},"modified":"2026-04-02T10:49:25","modified_gmt":"2026-04-02T07:49:25","slug":"the-importance-of-local-customer-service-in-the-success-of-e-commerce-%f0%9f%93%88","status":"publish","type":"post","link":"https:\/\/mixtra.fi\/fi\/insights\/the-importance-of-local-customer-service-in-the-success-of-e-commerce-%f0%9f%93%88\/","title":{"rendered":"The importance of local customer service in the success of e-commerce \ud83d\udcc8"},"content":{"rendered":"<p class=\"wp-block-paragraph\">In Finland, domestic marketplaces and online stores can gain a competitive advantage from the following values: local products, reliability, and responsibility of Finnish-language service.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In foreign online stores and marketplaces, the difficulty of contacting the customer service in problem situations is perceived as one of the challenges of using these channels. (Source: online shopping in Finland 2022 survey)<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">So, a tip for foreign online stores, when you operate in the Finnish market, invest in good Finnish-language customer service.<\/p>","protected":false},"excerpt":{"rendered":"<p>In Finland, domestic marketplaces and online stores can gain a competitive advantage from the following values: local products, reliability, and responsibility...<\/p>","protected":false},"author":2,"featured_media":559,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[72],"tags":[],"class_list":["post-557","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-insights"],"_links":{"self":[{"href":"https:\/\/mixtra.fi\/fi\/wp-json\/wp\/v2\/posts\/557","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mixtra.fi\/fi\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mixtra.fi\/fi\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mixtra.fi\/fi\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/mixtra.fi\/fi\/wp-json\/wp\/v2\/comments?post=557"}],"version-history":[{"count":3,"href":"https:\/\/mixtra.fi\/fi\/wp-json\/wp\/v2\/posts\/557\/revisions"}],"predecessor-version":[{"id":2873,"href":"https:\/\/mixtra.fi\/fi\/wp-json\/wp\/v2\/posts\/557\/revisions\/2873"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mixtra.fi\/fi\/wp-json\/wp\/v2\/media\/559"}],"wp:attachment":[{"href":"https:\/\/mixtra.fi\/fi\/wp-json\/wp\/v2\/media?parent=557"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mixtra.fi\/fi\/wp-json\/wp\/v2\/categories?post=557"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mixtra.fi\/fi\/wp-json\/wp\/v2\/tags?post=557"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}