Insights

Measuring and Developing your Customer Service The most common measures for the customer service are Service level, NPS and additional sales. Service Level can include

The importance of local customer service in the success of e-commerce 📈 In Finland, domestic marketplaces and online stores can gain a competitive advantage from

Personal customer service “In Finland, 34.7 percent of respondents consider face-to-face transactions to be the most personal, but the phone comes right after with a

E-commerce in the Nordics There are around 20 million people shopping online in the Nordic countries. We as Mixtra are specialized to help companies’ entry

Customer service – enabler of growth Today a good customer service must meet the customer’s needs by being approachable around the clock. Naturally, the phone

tuomas.salla@mixtra.fi+358 45 353 85 15 There are several reasons why TV advertising is still popular in Finland: High TV penetration: Finland has a high TV penetration