Gudrun Sjöden
For over a decade, Mixtra has been the trusted partner of Gudrun Sjöden, providing unparalleled customer service and meticulous return handling. In the dynamic world of high fashion, where every detail matters, Mixtra has consistently delivered excellence.
Norris Cosmetics
Mixtra plays a pivotal role in providing comprehensive logistics support for Norris Cosmetics.
Fyrklövern
Mixtra provides comprehensive digital marketing support and customer service for Fyrklövern.
Measuring and Developing your Customer Service
Measuring and Developing your Customer Service The most common measures for the customer service are Service level, NPS and additional sales. Service Level can include e.g. how much of the calls should be answered and in what time, this same logic also applies to e-mails and other channels. Service Level is a good and clear […]
The importance of local customer service in the success of e-commerce 📈
The importance of local customer service in the success of e-commerce 📈 In Finland, domestic marketplaces and online stores can gain a competitive advantage from the following values: local products, reliability, and responsibility of Finnish-language service.In foreign online stores and marketplaces, the difficulty of contacting the customer service in problem situations is perceived as one […]
Personal customer service
Personal customer service “In Finland, 34.7 percent of respondents consider face-to-face transactions to be the most personal, but the phone comes right after with a good 30 percent. New digital channels, such as chatbots, comes clearly behind.” This is a quote from Finnish online media called Markkinointiuutiset (Marketing news) and the numbers are based on […]
E-commerce in the Nordics
E-commerce in the Nordics There are around 20 million people shopping online in the Nordic countries. We as Mixtra are specialized to help companies’ entry and succeed in these markets. Although the Nordic market may be seen as one, there are still differences between the countries, for example in payment methods, ways to handle the […]
Customer service – enabler of growth
Customer service – enabler of growth Today a good customer service must meet the customer’s needs by being approachable around the clock. Naturally, the phone service is less often open 24 hours, but when the phone service is closed, approaching by email is a good option. The role of own websites in customer service has […]
TV Advertising in Finland
tuomas.salla@mixtra.fi+358 45 353 85 15 There are several reasons why TV advertising is still popular in Finland: High TV penetration: Finland has a high TV penetration rate, with most households having at least one TV set. This makes it easier for advertisers to reach a large audience through TV advertising. Targeted advertising: TV advertising allows advertisers […]
Native customer service leads to success
Native customer service leads to success Customer service and customer experience can determine the success of your company or your brand, and the importance grows even bigger when you enter a new market area such as Finland – then localization is the key to success. This means understanding the needs of a local consumer and […]
